To report a water related emergency after hours, please contact the Department of Public Works at 413-772-1528 and press #6.
This call will go to Central Dispatch and will be responded to immediately. There is someone available 24/7
DIVISION FUNCTIONS: The Water Distribution and Water Facilities Divisions are responsible for the operation and maintenance of the
town’s water supply, treatment and distribution operations: a reservoir and river water supply, 2 filtration plants, well field and corrosion control facilities, storage tanks, 5,697 water services, 103 miles of water mains and 1,029 fire hydrants. This Division is also responsible for reading meters, processing monthly water and sewer bills, installation and maintenance of water meters, and hydrant flushing. The Division provides free leak checks to any water user to be certain water is not being wasted and to help decrease user’s water bills. Contact 772-1528 to schedule a leak check. In addition, the Town provides free water analysis for lead and some other parameters. For more information contact the Water Facilities Division at 772-1539.
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